What’s New on the REX Platform

HqO Blog •

The March release is built around one core idea: control. Property teams and tenant hosts should be able to manage every visitor interaction, and every admin workflow, without workarounds or wasted steps.

Multi-Day Visitor Management Enhancements

A complete upgrade to the extended-stay visitor experience, from first invitation through day-of check-in.

What’s New:

• Two-tiered notification system: targeted communications to the right people at the right time
• Bulk upload for multi-day visits, handling high-volume scheduling efficiently
• Unified editing and cancellation view across the full visit window
• New data fields and print configuration for visitor access details

Why it matters: Whether your tenants are hosting events, trainings, or recurring guests, these enhancements give property teams and tenant hosts complete control over extended-stay visitor experiences. The flexibility to adapt to changing schedules, keep everyone informed, and manage high volumes with ease.

Updated Admin Navigation

A refreshed admin experience organized around how property teams actually work.

What’s new:

• Navigation consolidated into eight clear sections: My HQO, CRM, Experience, Operations, Commerce, Files, Intelligence, and App Configuration
• Building picker moved to the top navigation bar, with portfolio view on supported pages
• Help Hub, contact support, and schedule-a-meeting accessible from the top bar
• Expandable/collapsible navigation with active section highlighting

Why it matters: The new structure cuts the back-and-forth between sections, so teams can move through common workflows faster without losing their place. You’ll receive advance communication before it goes live for your building.

The Platform Behind Your Portfolio

Every release builds toward the same goal: giving property teams the operational control and intelligence to close the Experience Gap and compound Tenant Lifetime Value across every asset they manage.

Request a demoto see how the HqO platform transforms portfolio operations.