Posts by Eryn Lalonde

Amenity competition in CRE is commoditising fast. The buildings winning on retention have moved beyond features to something harder to copy: membership infrastructure.

BlackRock and JP Morgan are both betting billions on London offices. The vacancy headlines are missing the real story about where the market is heading.

BlackRock and JP Morgan are both betting billions on London offices. The vacancy headlines are missing the real story about where the market is heading.

Not all amenities drive retention. See which wellness, F&B, and collaboration investments correlate with renewals, and which ones are just expensive noise.

Tenant credit programs do more than reward loyalty — they build it…

Here’s how leading landlords are making the shift, and why it changes everything.

European CRE leaders in London, Paris, Amsterdam, and Frankfurt are replacing lease-centric operating models with relationship-centric ones. Here’s what the shift looks like on the ground.

What is Tenant Lifetime Value in CRE, and how do leading portfolio operators use it to shift from lease-by-lease optimization to relationship-driven portfolio growth?

Ten leading indicators that predict tenant retention before the renewal conversation begins. Stop reacting to lease events. Start managing relationship health.

What does a healthy tenant actually look like in CRE? Break down the REX Tenant Health Score: usage, engagement, and sentiment explained.

Five warning signs your CRE portfolio has an Experience Gap, and a clear view of what it’s costing you in retention, rent, and competitive position.

Discover the three levers driving CRE portfolio value in 2026: experience, intelligence, and the strategic gap between them.

The March REX Platform release brings multi-day visitor management enhancements and a redesigned admin navigation built for how property teams work.

Real estate experience has become a CRE buzzword. Here’s what it actually means, why most buildings still get it wrong, and what the operating model looks like when it works.

Most CRE amenity calendars are built to boost productivity. The buildings winning in 2026 also program for recovery, decompression, and renewal.

Silverstein Properties rebuilt Lower Manhattan around one thesis: intelligence compounds. Here’s how 3 WTC became NYC’s definitive trophy office platform.

CRE has always optimized for the lease. TLTV shifts the frame: how much value can one tenant relationship generate across your entire portfolio over time?

The office attendance debate is really a service quality debate. Here’s why high service levels aren’t a cost — they’re the business case for the building itself.

Intelligent building platforms replace fragmented tech stacks with connected experience systems. Here’s what they do differently and why trophy portfolios are making the switch.

How Endeavor Real Estate transformed a former IBM campus into Austin’s 66-acre live-work-play platform — 9 office buildings, each 100% leased within 6 months of delivery.