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Blog
Why Customer Success Produces Tenant Experience SuccessThis blog is co-authored by HqO’s Courtney Eastes and John Bosch of the Customer Success team It all starts with a simple question: What is our purpose as a business? HqO produces software, but is that our purpose, or ...
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What is Identity And Access Management? A Guide to Best Information Security Practices for Commercial Office TeamsBeing able to successfully and efficiently manage your company’s information and digital infrastructure is imperative for today’s world. Especially in the commercial real estate (CRE) industry, the right identity and ...
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Determining What Makes a Good Property Management Company: What (and Who) to KnowThe modern commercial real estate (CRE) market has gone through an unprecedented digital transformation. As more and more property teams and tenants alike try to determine what makes a good property management company, ...
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3 Ways to Transform Your Building Amenities to Fit a Digital WorldThe rapid adoption of technology within the commercial real estate (CRE) industry has shifted the traditional value equation for properties everywhere, from buildings and location to people. In order to triumph among ...
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What Not to Do with Smart Building Technology: How to Avoid Modern Workplace MishapsSmart buildings are modern marvels that use automation to everyone’s advantage. Smart building technology may control everything from lighting, to advanced HVAC systems, to security. Overall, the goal for implementing ...
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Why Is Tenant Engagement So Important?How you think about your tenant engagement approach can determine your successes or failures as a business. In today’s commercial real estate (CRE) landscape, this rings true more than ever. Due to the sudden boom of ...
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6 Ways to Increase Your Tenant Engagement and Become a More Tenant-Centric CompanyThe commercial real estate (CRE) industry has seen significant change over the last 5 to 10 years. This change can be tied to the evolving tenant demands that have come from an economy moving at the speed of the ...
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Flight to Quality: The Role of Building Amenities in Your Office’s SuccessWe can all think of our favorite office building amenities: the fancy on-site gym that you go to before and after work, the lounge and game rooms that help you unwind during a stressful work day, and even the available ...
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How Real Estate Analytics Are Transforming the Office SectorBig data has transformed the commercial real estate industry, as landlords and property teams now have access to significant end-user insights through an influx of new technology partners. However, merely sourcing this ...
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Sifting Through Real Estate Analytics: 3 Ways to Improve Your Portfolio’s Data IntakeAs the office sector undergoes a complete digital revolution, the recent influx of technology partners in the market has also led to an influx in commercial real estate analytics. Now more than ever, we’re acknowledging ...
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Commercial Real Estate Data Requires a Magic EyeWhen I was a kid, I had a poster in my room. It looked like some sort of funky art print, but it was much more than that. What most people couldn’t see, was that the poster was actually of a pod of dolphins swimming in ...
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Adapting to a Modern Workforce: How Commercial Real Estate Data Guarantees Office SuccessIt’s no secret that commercial real estate data and trends have been evolving at a breakneck pace. In our commercial real estate outlook 2020, commercial property data was just beginning to indicate a wave of ...
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How Touchless Technology is Reinventing the WorkplaceWhile the COVID-19 pandemic has changed almost every aspect of our daily lives, it has only accelerated the adoption of touchless technology in the workplace. Tenant-focused needs such as a direct line of communication ...
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Why Touchless Technology is CRE’s Next Big DifferentiatorIn our 2021 Industry Outlook, The State of Tenant Experience, we discuss the rise of “phygital” or omnichannel experiences for the office — or the use of technology to bridge the divide between the physical and digital ...
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Visitor Management Solutions: Modern Upgrades to the Office ExperienceIn today’s environment, it is more important than ever to know who is accessing your properties and when. A post-COVID world increases the need for the right visitor management solutions for the office, due to specific ...
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Choosing the OfficeGoogle has become well-known as one of the best places to work in the world. The company focuses on the employee experience better than any other — its offices are amenity rich, featuring coffee bars and restaurants, ...
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What Makes a Good Tenant Experience: Re-Defining the Tenant PersonaAs we reflected in our 2021 state of tenant experience report, an incredible amount has changed this past year — including the modern-day tenant experience. As you read on, we’ll walk you through what you need to know ...
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What Makes a Good Tenant Experience: The Rules of Good EngagementWhen thinking about a typical commercial real estate tenant, many overlook the small details of their day. From their morning commute, to their favorite coffee, to even post-work activities such as doctor’s appointments ...
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Smart Building Solutions: Bringing Property Teams into the Future of CREWhat Makes a Building “Smart”? If you’re a part of the commercial real estate (CRE) community, you’ve undoubtedly heard the term “smart building” countless times over the years. But what is smart building technology, ...
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Frank Talks CRE: The Tenant Experience SnowballThe image of an accelerating, ever-enlarging snowball rolling downhill is one of the most universally understood symbols of a force; once begun, it continues to grow with a powerful, unrelenting, and unstoppable ...