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Now · Blog

Notes on buildings, tenants, and the market.

The HqO blog, newest first. For product changes, read the changelog in Now.

  1. Blog

    The Biggest Firms Are Still Betting on London Offices

    BlackRock and JP Morgan are both betting billions on London offices. The vacancy headlines are missing the real story about where the market is heading.

  2. Blog

    Beyond the Rooftop Terrace: The Amenities That Actually Help Tenant Retention

    Not all amenities drive retention. See which wellness, F&B, and collaboration investments correlate with renewals, and which ones are just expensive noise.

  3. Blog

    Tenant Credits: The Strategic Infrastructure Behind CRE’s Most Loyal Buildings

    Tenant credit programs do more than reward loyalty — they build it…

  4. Blog

    The Lease Is Over – The Membership Has Begun

    Here’s how leading landlords are making the shift, and why it changes everything.

  5. Blog

    The Membership Model Is Going Global

    European CRE leaders in London, Paris, Amsterdam, and Frankfurt are replacing lease-centric operating models with relationship-centric ones. Here’s what the shift looks like on the ground.

  6. Blog

    Stop Optimizing One Lease – Start Compounding Tenant Lifetime Value

    What is Tenant Lifetime Value in CRE, and how do leading portfolio operators use it to shift from lease-by-lease optimization to relationship-driven portfolio growth?

  7. Blog

    10 Metrics That Predict Tenant Retention Before Your Renewal Conversation Starts

    Ten leading indicators that predict tenant retention before the renewal conversation begins. Stop reacting to lease events. Start managing relationship health.

  8. Blog

    What a Healthy Tenant Actually Looks Like: A Tenant Health Score Breakdown

    What does a healthy tenant actually look like in CRE? Break down the REX Tenant Health Score: usage, engagement, and sentiment explained.

  9. Blog

    5 Signs Your Portfolio Has an Experience Gap (And What It’s Costing You)

    Five warning signs your CRE portfolio has an Experience Gap, and a clear view of what it’s costing you in retention, rent, and competitive position.

  10. Blog

    The 3 Levers That Drive Portfolio Value in 2026

    Discover the three levers driving CRE portfolio value in 2026: experience, intelligence, and the strategic gap between them.

  11. Blog

    What’s New on the REX Platform

    The March REX Platform release brings multi-day visitor management enhancements and a redesigned admin navigation built for how property teams work.

  12. Blog

    Real Estate Experience Isn’t a Department. It’s a New Operating Model for CRE.

    Real estate experience has become a CRE buzzword. Here’s what it actually means, why most buildings still get it wrong, and what the operating model looks like when it works.

  13. Blog

    Your Amenity Calendar Is Missing Half the Job

    Most CRE amenity calendars are built to boost productivity. The buildings winning in 2026 also program for recovery, decompression, and renewal.

  14. Blog

    The REX Effect: How Silverstein Properties Built 3 World Trade Center as an Intelligence Platform

    Silverstein Properties rebuilt Lower Manhattan around one thesis: intelligence compounds. Here’s how 3 WTC became NYC’s definitive trophy office platform.

  15. Blog

    Tenant Lifetime Value: The Metric CRE Has Been Missing

    CRE has always optimized for the lease. TLTV shifts the frame: how much value can one tenant relationship generate across your entire portfolio over time?

  16. Blog

    Why Service Levels Determine Whether Employees Come Back to the Office

    The office attendance debate is really a service quality debate. Here’s why high service levels aren’t a cost — they’re the business case for the building itself.

  17. Blog

    The Intelligent Building Platforms

    Intelligent building platforms replace fragmented tech stacks with connected experience systems. Here’s what they do differently and why trophy portfolios are making the switch.

  18. Blog

    The REX Effect: How Endeavor Real Estate Built Domain NORTHSIDE as Austin’s Live-Work-Play Platform

    How Endeavor Real Estate transformed a former IBM campus into Austin’s 66-acre live-work-play platform — 9 office buildings, each 100% leased within 6 months of delivery.

  19. Blog

    Why Experience Is CRE’s Most Defensible Competitive Advantage

    Trophy assets hit 95%+ occupancy while average buildings stall. The gap isn’t location — it’s systematic experience delivery. Learn how to measure yours.

  20. Blog

    The REX Effect: How NB Development Group Built Boston Landing as an Innovation District Blueprint

    How NB Development Group transformed 15 acres of industrial rail yard into Boston’s most distinctive innovation district.